Frequently Asked Questions

What materials is the WoofPack made from?

The exterior of the bags are made with durable 600 denier water-resistant polyester. The material is strong and durable, yet flexible.

The inner lining is made from 70 denier polyester taffeta with ripstop reinforcement and coated with a double layer of polyurethane. It is water-resistant, moisture-resistant and antimicrobial. 

The snap clips are antique brass nickel-plated and won't rust or corrode.

How do I return the WoofPack?

All sales are final. Because of the nature of the bag's function, we are not able to re-sell the bag once its been returned. This policy protects all our customers. Further, the WoofPack is designed to be durable, functional and attractive. However, if the bag is damaged during shipment causing it to be non-functional, we are happy to replace it. Your bag is made under strict standards so it should arrive in excellent condition and stay that way with normal use.

Can I wash my WoofPack?

It is recommended that WoofPack be wiped clean with a warm cloth using mild detergent if desired and allowed to air dry. Because of the hardware, it isn't recommended the Pack be put into the washing machine.

Is the strap adjustable? What if I want a longer strap?

 Yes, the strap measures 40" at its fullest length and can be easily adjusted so the bag can be worn:

  1. Cross-body
  2. Over-the-shoulder
  3. Around the waist
  4. The strap can also be removed to allow the snap to be worn through a belt loop at the hip or attached to a large dog's harness

The WoofPack comes with a strap measuring 40" at its fullest length. This length seems to work well for most people and also enables those who wish to wear the Pack around the waste to comfortably do so. We also offer the strap in a longer length of 50". 

How big is WoofPack?

WoofPack measures 9 inches in length and 9 inches in width. Compact enough to be portable, yet big enough to carry all your essentials.

How long is the strap?

The strap is 40" when adjusted to the full length.

 How do I store the doggy poop in the WoofPack?

Bag the doggy waste like you normally would, tie off the bag and simply insert bag into the middle, inner compartment. The antimicrobial lining helps to decrease odor from bagged waste. On very warm days, we suggest double-bagging the waste. The Velcro strip allows for quick, easy opening and closing of the compartment. At first, the Velcro may hold strong and be slightly difficult to open, but will relax with regular use. It is suggested you leave pockets open for quicker access to items as needed but it is highly recommended fastening the Velcro on the inner compartment once bagged dog waste is stored.

 Where can I store the doggy waste bags?

¬†If you have a canister of doggy poop bags, you can clip it to the ‚ÄúD‚ÄĚ ring under the flap. Or, you can put plastic bags in any of the pockets for easy removal. Note: you can also clip your keys or even your collapsible water dish to the "D" ring if preferred.

 How many bags of dog waste can I store in the inner compartment?

 You easily store up to 3 - 5 filled doggy waste bags (depending on size of waste) in the inner compartment.

 Where can I put my personal items in the WoofPack dog walking accessory bag?

¬†WoofPack dog¬†walking accessory bag¬†has 3 generous sized pockets to store your cell phone, keys, garage door opener, Kleenex, dog treats ‚Äď even medication.¬†

 What size is WoofPack?

 WoofPack dog pack measures 9" L; 9" W; 2" D; and weighs 7.5 ounces. It is designed to comfortably hold bagged doggy waste and personal items without weighing you down.

 Does the WoofPack come in different colors?

 Yes. You can choose from black/camo; black/tan; navy/tan and red/tan color combinations. We also offer new embroidered designs. Check out the product page to peruse the WoofPack collection.

The Velcro closures seem to be very strong. Will the Velcro relax over time?

Yes, the Velcro will relax over time, especially if it is opened and closed regularly. We recommend you not fasten the Velcro if you need to access contents of the pockets quickly.

Do you ship the WoofPack to other countries besides the United States?

Yes, we have shipped the WoofPack to Canada and the UK and can ship to other countries including Australia, Austria, Denmark, Germany, Italy, Hong Kong SAR, Japan, the Netherlands, Ireland, New Zealand, Singapore, Spain, Sweden. We would advise you consider your customs duty tax and other applicable costs (such as conversion rates) before ordering and select the least expensive shipping method when placing your order.

What is a customs duty?

Duties are costs associated with buying a product that's shipped from a different country. Duties are import tariffs charged by the receiving country’s customs agency. The duty rate is calculated based on a few factors: the product’s declared value and shipping costs; the product category as determined by the HS code; the country or region of origin; the destination country's tariff rates; applicable trade treaties. We will do our best to help you figure out the duty and other applicable fees but want our international customers to be aware of additional fees on imported products.

USPS Shipping

While most customers choose the USPS shipping option as it is the most cost-effective, there have increasingly been delays in customers receiving their orders. If you need your order quickly, we would suggest you choose  UPS shipping to ensure delivery in a more reliable manner.

What if I have other questions about WoofPack?

Feel free to contact us.